Error 1. You have not checked the supplierA new supplier promises to deliver popular items at incredibly low prices. You add them to your website and take orders. But after a few days, you find out that no one has sent the goods. Customers are dissatisfied, and the supplier has stopped responding to your messages. The result - returns, loss of time and nerves.
How to avoid this situation? Before you start co-operation, carefully study the future partner. Read the ratings, test the products. Evaluate not only the quality, but also the delivery time. You can find verified suppliers, select the right product, make a deal, get quality guarantees, confirm certification on the
online platform HLTS dropshipping company.
Mistake 2. Trust in quality issuesCustomers start complaining about the poor quality of the delivered goods. A poor quality product is a point of no return. The reputation of your business suffers.
How can you minimise the risks? Always order samples of products before offering them to your customers. Look for reviews and testimonials on independent platforms such as Google Reviews, Trustpilot or Reddit. Look out for negative reviews or complaints about: poor quality, delivery times, poor service.
Error 3. Working with one supplierYou have the perfect partnership. Orders are processed quickly and delivered on time. But one day the supplier informs you about price changes or simply stops working. Or it suddenly turns out that some products are no longer available or delivery terms have changed. Now you are left without goods and are urgently looking for a new supplier.
How can you avoid this mistake? Diversify your work with suppliers. If your business is built solely on one partner, you are taking a big risk. Maintain relationships with multiple suppliers as a backup in case of emergencies. Plus, you'll be able to compare offers, track price changes.
Mistake 4. Lack of a clear returns policyA customer wants to return an item, but you realise that your supplier doesn't provide this option. You're stuck between the customer and the supplier, and it's ruining the relationship with both.
How do you minimise the risks? The contract with the supplier of dropshipping goods should clearly define the reasons for returning goods and in general the terms of cooperation:
- Delivery of goods directly from the supplier to the buyer's address, terms, delivery costs
- Ordering of goods, guarantees, payment terms, prices, availability of commissions and payment methods
- Return policy and replacement of defective or damaged goods
- Registration on the supplier's website and access to product catalogue and prices
- Minimum order threshold or monthly purchase volume