Responsiveness, empathy and the ability to build friendly relationships with your customers are attributes of a successful business and indicators of its sustainability. And if, in the not too distant past, customer service was mostly done in person or over the phone, with the advent of the Internet, everything has changed and continues to change. Online correspondence, posting information on the website, marketing on social networks - most stages of communication with customers have reached a new and modern level. How can this communication be improved? What does the catchy phrase "quality of service" mean?
So where to start? First, critically evaluate your digital resource - your website or online shop. Either do it yourself or invite the experts, HLTS Co. ltd, to help you. Implement a simple and clear navigation. Organise information into logical categories, use clear section names and add simple functionality (links and buttons) for quick navigation between pages. The site should display correctly on different devices, including mobile phones and tablets.